NELSON MANDELA BAY MUNICIPALITY - Nelson Mandela Bay Municipality

Customer Care Centres - Accounts & Billing

The following Customer Care Centres are open to the public from 8:00 to 15:30:

Mfanasekhaya Gqobose (old City Treasure). Govan Mbeki Avenue, Central, Port Elizabeth
Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)
Uitenhage office, Uitenhage City Hall
Thusong Centre Motherwell, corner Maku Road and Tyinirha Road, NU4B
New Brighton, Ntshekisa Road
Kwanobuhle, Ponana Tini Road, next to Fire Station
Despatch Centre at Despatch Townhall
Cleary Park office in the Cleary Park Shopping Centre

The following services are offered at these centres:

Assistance to the Poor (ATTP) application & queries
Arrangements to repay arrears in terms of Debt Collection policy
IVR (automated telephone system) registration
Water Rebate application

Estate Late project - Free transfer of property for surviving ATTP beneficiaries
Property rates rebate applications
Property valuation certificate
Copies of municipal statements

Address changes
Account balance enquiries
Municipal account payments
Pre-paid electricity purchases

Replies sent from Monday to Friday, 8:00-16:30: Accounts Call Centre on tel 041-506 5555 is operational with 50% of operators from 8:00-16:30 and calls are taking longer to be answered

Readings must be submitted by way of an automated facility. No manual meter reading can be accepted.

Please note that the account must already be registered to submit readings by way of any of the following automated platforms: -

1. Download the NMBM Mobile Application from Google Play or App Store onto your cell phone and register on the App. A pin number will be sent to you by SMS and the relevant pin can be used to submit readings via your cell phone.
2. NMBM website: Go to Account Services (IVR) under the e-services tab. A pin number will be sent to you by SMS, which can be utilised to submit readings on your cell phone or on the website
3. Telephonically: Please dial 041-506 5528 and use your pin to submit your reading/s on the automated menu by using the same pin as indicated above.
4. Once registered, a monthly SMS will be sent requesting the reading within 5 days from receiving the SMS. Do not submit the reading before the SMS is received or the reading will not be processed.

Please use WireIt and IVR to purchase prepaid electricity from your cell phone or request a statement to be emailed to you.

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queries Replies sent from Monday to Friday, 8:00-16:30
An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.

We will attempt to reply to your query within 10 working days.

For tracking purposes, you will receive a written confirmation within 10 working days, informing you of the status of the query.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

Monday to Friday 8:00 - 16:30
Tel: 041 506 5555
Fax: 041 506 1304
customercare@mandelametro.gov.za

IVR Account Application queries:
ivrhelp@mandelametro.gov.za

NMBM Mobile APP Assistance:
ivrhelp@mandelametro.gov.za

IVR APP Registration form

Statement request:
statement@mandelametro.gov.za

Submit meter reading:
mreader@mandelametro.gov.za

Submit proof of payment:
cashall9@mandelametro.gov.za

Residential Account Queries:
customercare@mandelametro.gov.za

Business Account Queries:
bushelpd@mandelametro.gov.za

PHONE SERVICES OFFERED:

Monday to Friday 08:00 – 15:30

Municipal Account Queries Helpline